Frequently Asked Questions
Everything you need to know about your Roamer experience.
What is Roamer's shipping policy?
We offer free standard shipping on all orders over $75. Orders are typically processed within 1-2 business days, and delivery usually takes 3-5 business days depending on your location.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase. Items must be in their original, unworn condition with all tags attached. Simply visit our Returns Portal to start the process.
How do I find my correct size?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for every garment and include model stats to help you find the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Where are Roamer clothes manufactured?
We partner with ethical factories in Portugal and Vietnam that prioritize fair wages and safe working conditions. We are committed to transparency and sustainable production practices.
Can I cancel or modify my order after it's placed?
Because we aim to ship orders as quickly as possible, we can only guarantee changes or cancellations within 60 minutes of order placement. Please contact our support team immediately for assistance.